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剑桥大学电话英语口语教程Unit 08 任务 1(2)

kira86 于2019-09-17发布 l 已有人浏览
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剑桥大学电话英语口语教程UNIT 08 HANDLING COMPLAINTS 处理投诉, Task 任务1(2),致电航空公司,寻找遗失的行李。
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Task 1 (2)

任务1(2)

Receptionist: Flyfast Airlines. Good morning. Can I help you?

早上好,这里是快飞航空,有什么可以帮您?

Marina Donato: Hello. My name's Marina Donato. I'm calling because my luggage wasn't on the same flight that I came here on yesterday - and I really need my things.

你好,我叫 Marina Donato.我打电话来是因为我的行李昨天没有跟我同一趟航班到达——但我真的很需要里面的东西。

Receptionist: Yes, I'm sure you do. I'll just transfer you to the office that deals with missing luggage. Could you hold on a moment, please?

那肯定。我会帮您转接行李遗失办公室的电话,请你稍等,好吗?

Marina Donato: Yes.

好的。

Rob Godwin: Rob Godwin, Flyfast Airlines Baggage Department speaking. I understand your luggage has gone missing - is that right?

我是快飞航空行李保管处的Rob Godwin,我知道您的行李遗失了——对吗?

Marina Donato: Yes, I flew to Edinburgh yesterday. I waited for ages after landing, only to find my suitcases weren't on the flight and then I had to rush off to meet someone. When I rang your office at 9.00 last night all I got was the answerphone telling me to ring back this morning. It's been a real nuisance.

是的,我乘坐昨天的航班到的爱丁堡。下飞机后我等了很久,最后发现我的行李没有同时到达,但我当时又急着赶去见一个人。我昨晚9点钟给你们打过电话,但是电话语音提示我今天早上再打。真是烦人。

Rob Godwin: I'm sorry about that. I'm sure we'll be able to trace it and get it to you as soon as we can. First of all, could I have your name, please?

非常抱歉。我保证我们能找回您的行李并尽快送到您手上。能请您先报一下姓名吗?

Marina Donato: Marina Donato.

Marina Donato.

Rob Godwin: And what flight were you on yesterday?

您昨天乘坐的是哪趟航班?

Marina Donato: It was flight FA 537 from Genoa, stopping over in London.

我坐的是 FA 537 次航班,从热那亚起飞,经停伦敦。

Rob Godwin: I see.

好的。

Marina Donato: We should have landed in Edinburgh at 6 o'clock, but the flight was late leaving London, and we didn't arrive here until 7.00.

我们本该6点钟到爱丁堡的,但飞机从伦敦起飞时晚点了,所以我们直到7点才降落在爱丁堡。

Rob Godwin: Right. Can you also give me the number of your baggage check, which you'll find inside your ticket?

您能把行李托管证的号码给我吗?写在您的机票上了。

Marina Donato: Yes, there are two - FA 537 069431 and FA 537 069432. I've got a large brown suitcase and a smaller green overnight bag - and I really need them today.

好的——FA 537 069431和FA 537 069432.我的行李是一个大的棕色箱子和一个小的绿色旅行袋——我今天就需要里面的东西。

Rob Godwin: Thank you, Ms Donato, I'll be able to trace them now. Could I have your phone number so I can ring you as soon as we find them?

谢谢,Donato小姐,我现在就去查。您能留个联系电话吗?以便我们找到之后第一时间通知您。

Marina Donato: Yes, my mobile is 363 2005738 and you need to dial the code for Italy first.

可以,我的号码是 363 2005738,拨之前要先拨意大利区号。

Rob Godwin: Right, I've got that. I'll ring you as soon as we've tracked down your baggage and we'll have it sent to you. Where are you staying?

好的,我记下了。一有消息我就给您回电并把行李送过去。您住哪?

Marina Donato: I'm at the Horseshoe Hotel.

我住在霍斯舒酒店。

Rob Godwin: That's fine. I'll ring you as soon as possible.

好的。我会尽快给您回电。

Marina Donato: Thanks - it's really difficult not having anything at all.

谢谢——手上什么都没有真的很不方便。

Rob Godwin: I'm very sorry for the inconvenience. I hope we'll be able to get your things to you today.

对造成的不变深感歉意。希望今天就能找到您的行李。

Marina Donato: So do I. Thanks. Bye.

我也是,谢谢,再见。

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